...and a lot of my small business customers use short term asset financing products.
They were the best products to use when they signed up, but I’m not sure they are anymore.
Okay, so what’s the alternative?
Well there’s a new product with longer maturities.
It will allow them to better match their asset durations,
which will probably be cheaper and more efficient.
Problem is, it’s not one of our team’s products – it’s issued by another team...
Hmmm, that’s a tricky one.
We’re under pressure to meet targets, and this could put a big dent in our returns.
I’m pretty sure we’re not under any legal obligation to say anything,
but it doesn’t seem right not to...
In the short term, it won’t be great for our team.
But if it’s the right thing to do for our customers,
it’s the right thing for our business and shareholders.
We need to make sustainable decisions, not just look for short term gains.
The customer has to be number one...that’s the real bottom line.
Thanks for bringing this up, Liu.
I think what we need to do is bring the right people together
to confirm the facts and make a decision.
Once we know the details,
we can determine what’s right for those small business customers.
Sounds good. What do you need me to do?
If you could arrange a meeting for some time in the next week or so,
we will take it from there.